Orders & Returns
Simply place the items you want to buy in your cart and continue to the checkout page. You will be asked for your shipping information and are redirected to PayPal to complete the payment.
No, but you can create one so you can order even faster next time.
If you want to cancel your order, please contact us right after you have ordered. If we haven’t shipped the item(s) yet, we will give you a full refund. In case we’ve already shipped the items, you will have to return the item or refuse it when it arrives. Once we receive the item back, we will process your refund.
We do not offer a tracking option yet. However, we guarantee that you you will receive your products 2-4 days after your order if you live in Germany. As soon as your order has been shipped you will receive a notifcation via email.
We will ensure that your products are being packed safely. But, we cannot exclude the possibilty that some products get damaged during the transport. Please use the contact formular, send us a picture ofdamage and we will replace your order free of charge.
Yes we ship to every country in the world. To find out the shipping costs to your country, place an order and look at “shipping total” on the checkout page.
We use DHL for all our transportation activities. When ordering more than 39€ we offer free shipping.
Small items are coconot spoons & forks as well as bamboo straws and the bamboo storage. If you order only order these items, shipping costs will be lower. Please check our FAQ at the main page for detailed information or simply view the shipping cost at the checkout.
We accept PayPal payments. Upon checkout, you will be redirected to PayPal to complete your payment. You can use your PayPal funds or credit / debit card to complete the payment.
Once you filled out thereturn sheet from our website and the products have arrived back at us we will refund you on PayPal.
Absolutely. All payments are processed safely through PayPal.com and your personal payment information is not shared with us. Personal details you submit upon checkout, such as shipping address, are stored safely in our system and are never shared with others.
All our products are coming from Indonesia. They are being hand-crafted in Yogyakarta. Most of our coconut bowls are originating from Sumatra.
With your order you helped a local community of hand crafters. They set the prices for the products and we do not negotiate the terms. We want to help everyone involved in the supply chain and create a sustainable business where everyone benefits.
Yes, our coconut products are sustainable. No coconut tree was cut down to produce our coconut bowls. The bowls are being produced from the shells which naturally fall down from the tree. Instead of letting them rot in the sun, we are creating a 100% natural and beautiful product and create income possibilities for local farmers and manufacturers.
All of our coconut bowls are 100% natural. This means each bowl looks slightly different.
Send us a message
Have a question? Get in touch. Didn’t receive an order confirmation? Please allow up to 24 hours for your email to arrive. If you haven’t received a confirmation after all, feel free to contact us using the form below.